You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund no longer than four weeks of sending your package. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return your items.
We can ship to most addresses in the world. Note that there are restrictions on some products, being unable to be shipped to international destinations.
We endeavour to have your product to you within 2-3 weeks depending on availability and location. Please contact us for urgent orders.
Free shipping is available with Australia and a discounted shipping cost is applied for international delivery.